High-quality service
Fast response, right solution and on-site high efficient handling is our service principle.
Beijing TOWE owns a proficient engineering team on constant standby. Professional customer service people and adequate spare parts will quickly respond to your demand, to minimize the loss of failure. We can provide varieties of services, including basic service from on-site service, return-to-factory maintenance and spare parts, customized value-added services such as commissioning, parameter setting, system upgrade, etc. We are always striving to provide safe, reliable, quality-stable products and services for system integration in global data centers.
If contracting partners and users have technique problems when using TOWE product
Bidding or following complex engineering project, Beijing TOWE provides full support for program design.
Provide technical training (lecture)
Beijing TOWE will provide product technical manuals and industry solutions to users and contracting partners for free.
If contracting partners and users have technique problems when using TOWE product, they can consult us by network, telephone, fax and email. Our service people will reply timely.
Bidding or following complex engineering project,
Beijing TOWE provides full support for program design.
Beijing TOWE has established a complete training system and technical solutions. The professional technicians are responsible for detailed operation guidance and questions on the use, maintenance and installation technologies.
We can provide varieties of services, including basic service from on-site service. return-to-factory maintenance and spare parts, customized value-added services such as commissioning. parameter setting, system upgrade, etc.
Maintenance out of warranty
Product Insurance
Engineering Inspection
Incident Response
Warranty
Maintenance out of warranty Only charge the cost fees for maintenance out of warranty.
For the equipment damage because of product quality, PING AN will take responsibility for financial compensation.
For the project constructed by TOWE, during warranty period, we’ll provide annual inspection service for free.
On Line 7/24
Provide various services in the first place
Customers can enjoy five star services for exchange within 30 days, free maintenance within 3 years and life time maintenance, if they buy products from formal channel.
We can provide varieties of services, including basic service from on-site service return-to-factory maintenance and spare parts, customized value-added services such as commissioning parameter setting, system upgrade, etc.
If contracting partners and users have technique problems when using TOWE product, they can consult us by network, telephone, fax and email. Our service people will reply timely.
Beijing TOWE has established a complete training system and technical solutions. The professional technicians are responsible for detailed operation guidance and questions on the use, maintenance and installation technologies.
Bidding or following complex engineering project, Beijing TOWE provides full support for program design.
Customers can enjoy five star services for exchange within 30 days, free maintenance within 3 years and life time maintenance, if they buy products from formal channel.
On Line 7/24 Provide various services in the first place
For the project constructed by TOWE, during warranty period, we’ll provide annual inspection service for free.
For the equipment damage because of product quality, PING AN will take responsibility for financial compensation.
Maintenance out of warranty Only charge the cost fees for maintenance out of warranty.
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