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Service introduction

Electrical connection and protection expert around you

High-quality service

TOWE always dedicates to providing high-quality service

Fast response, right solution and on-site high efficient handling is our service principle.

Beijing TOWE owns a proficient engineering team on constant standby. Professional customer service people and adequate spare parts will quickly respond to your demand, to minimize the loss of failure. We can provide varieties of services, including basic service from on-site service, return-to-factory maintenance and spare parts, customized value-added services such as commissioning, parameter setting, system upgrade, etc. We are always striving to provide safe, reliable, quality-stable products and services for system integration in global data centers.

Which services can TOWE provide?

  • Pre-sale Service
  • After-sale Service
01

If contracting partners and users have technique problems when using TOWE product

02

Bidding or following complex engineering project, Beijing TOWE provides full support for program design.

03

Provide technical training (lecture)

04

Beijing TOWE will provide product technical manuals and industry solutions to users and contracting partners for free.

Technical problem can be answered

by professional customer service staff

If contracting partners and users have technique problems when using TOWE product, they can consult us by network, telephone, fax and email. Our service people will reply timely.


Experienced team of experts

Provide strong technical support and service guarantee

Bidding or following complex engineering project,
Beijing TOWE provides full support for program design.


Perfect training system

Explained by professional customer service staff

Beijing TOWE has established a complete training system and technical solutions. The professional technicians are responsible for detailed operation guidance and questions on the use, maintenance and installation technologies.

Beijing TOWE will provide product technical manuals and industry solutions

to users and contracting partners for free.

We can provide varieties of services, including basic service from on-site service. return-to-factory maintenance and spare parts, customized value-added services such as commissioning. parameter setting, system upgrade, etc.

01

Maintenance out of warranty

02

Product Insurance

03

Engineering Inspection

04

Incident Response

05

Warranty

Maintenance out of warranty

Only charge the cost fees for maintenance out of warranty

Maintenance out of warranty Only charge the cost fees for maintenance out of warranty.

Product Insurance

We have all products insured by PING AN INSURANCE (GROUP) COMPANY OF CHINA, LTD.

For the equipment damage because of product quality, PING AN will take responsibility for financial compensation.

Engineering Inspection

Free service for annual inspection

For the project constructed by TOWE, during warranty period, we’ll provide annual inspection service for free.

Incident Response

Get response in the first place

On Line 7/24
Provide various services in the first place

Warranty

Good after-sale service escorts your products

Customers can enjoy five star services for exchange within 30 days, free maintenance within 3 years and life time maintenance, if they buy products from formal channel.

Pre-sale Service

Beijing TOWE will provide product technical manuals and industry solutions

We can provide varieties of services, including basic service from on-site service return-to-factory maintenance and spare parts, customized value-added services such as commissioning parameter setting, system upgrade, etc.

Technical problem can be answered

If contracting partners and users have technique problems when using TOWE product, they can consult us by network, telephone, fax and email. Our service people will reply timely.

Perfect training system

Beijing TOWE has established a complete training system and technical solutions. The professional technicians are responsible for detailed operation guidance and questions on the use, maintenance and installation technologies.

Experienced team of experts

Bidding or following complex engineering project, Beijing TOWE provides full support for program design.

After-sale Service

Warrant

Customers can enjoy five star services for exchange within 30 days, free maintenance within 3 years and life time maintenance, if they buy products from formal channel.

Incident Response

On Line 7/24 Provide various services in the first place

Engineering Inspection

For the project constructed by TOWE, during warranty period, we’ll provide annual inspection service for free.

Product Insurance

For the equipment damage because of product quality, PING AN will take responsibility for financial compensation.

Maintenance out of warranty

Maintenance out of warranty Only charge the cost fees for maintenance out of warranty.

Contact

400-088-0089

Online

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